Privacy & Data

ph88 Privacy Policy

At ph88, your personal data is handled with care. This Privacy Policy explains what information we collect when you register and use the platform, how we use it, who we may share it with, and what controls you have over your own data. We have written this to be readable — not just legally compliant.

Last updated: January 2026
Applies to all ph88 accounts in the Philippines
SSL-encrypted data handling
How We Protect You

Six Ways ph88 Takes Your Privacy Seriously

End-to-End SSL Encryption

Every connection between your device and the ph88 platform is protected by SSL encryption. This covers login, deposits, withdrawals, and all account activity — your data is never transmitted in plain text.

Data Used Only for What We Say

ph88 collects only the personal information needed to operate your account, verify your identity, process payments, and comply with applicable requirements. We do not sell your data to third-party marketers.

OTP-Protected Account Access

Logging in to your ph88 account requires OTP verification via your registered mobile number. This prevents unauthorised access even if your password is compromised. Biometric login is supported on compatible devices.

KYC Only When Necessary

Identity verification is required before your first withdrawal, which is standard practice for financial platforms. KYC documents are processed securely and retained only as long as necessary for compliance and account management purposes.

You Control Your Data

As a ph88 account holder, you have the right to access your stored data, request corrections to inaccurate information, and request account closure. Requests can be submitted to [email protected] from your registered email address.

Defined Data Retention Periods

ph88 does not keep your data indefinitely. Account-related data is retained for as long as your account is active and for a defined period afterward for compliance purposes. Marketing preferences can be updated or withdrawn at any time.

1

Introduction

This Privacy Policy applies to the ph88 platform — including the website at ph88.pl and the ph88 App — and covers all personal information collected from players who register and use ph88 services in the Philippines.

By registering an account on ph88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree, please do not register or continue using the platform.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform overall. Together, they describe your rights and our obligations to you as a registered ph88 player.

Questions about this policy? You can contact the ph88 support team at [email protected] from your registered email address. We aim to respond to privacy-related queries within two business days.

2

Information We Collect

ph88 collects personal information in three main ways: information you provide directly when registering and using the platform, information generated through your activity on the platform, and information collected automatically through your device and browser.

Category What We Collect
Registration Data Full name, date of birth, email address, mobile number, and address as provided during account creation.
Verification (KYC) Government-issued ID (front and back), proof of address if required, and selfie verification where applicable.
Financial Data Bank account details or supported local e-wallet details used for deposits and withdrawals. ph88 does not store full payment credentials — only the information needed to process transactions.
Activity Data Games played, bets placed, amounts wagered and won, session duration, and login history.
Device and Technical Data IP address, device type, operating system, browser version, and session data collected automatically when you access the platform.
Communications Records of messages sent to ph88 support, including the content of your query and our responses.

ph88 does not collect information that is unnecessary for the purpose of operating your account and providing the platform services described above.

3

How We Use Your Data

The personal information ph88 collects is used for the following purposes:

  • Creating and managing your player account, including login authentication via OTP and biometric methods on compatible devices.
  • Processing deposits and withdrawals in Philippine Pesos through your verified payment method.
  • Verifying your identity and age as part of the KYC process required before your first withdrawal.
  • Detecting and preventing fraud, money laundering, unauthorised account access, and other prohibited activities.
  • Personalising your platform experience — such as displaying your preferred game categories or recent activity.
  • Sending account-related communications, such as transaction confirmations, OTP codes, and security alerts.
  • Responding to queries you submit to ph88 customer support.
  • Analysing platform usage patterns to improve platform performance, game availability, and the overall player experience.
  • Complying with applicable legal and regulatory requirements.

ph88 does not use your personal data for advertising purposes beyond communications about your own ph88 account and activities. We do not share or sell your data to third-party advertisers or data brokers.

4

Data Storage and Security

All personal data held by ph88 is stored on secured servers with access restricted to authorised personnel only. The following technical and operational measures are in place:

  • SSL/TLS encryption on all data transmitted between your device and ph88 servers.
  • Encrypted storage of sensitive account data, including identity documents submitted for KYC verification.
  • OTP authentication required for account login and for sensitive account changes such as updating withdrawal details.
  • Continuous monitoring for unusual account activity, with automated alerts for suspicious login attempts or high-value transaction anomalies.
  • Access controls ensuring that only specifically authorised team members can access player personal data, and only to the extent required for their role.

If you suspect unauthorised access: Contact ph88 support immediately at [email protected] and include your registered username. We will review the account activity and take appropriate security action. You should also change your account password immediately from the account settings.

5

Sharing Your Information

ph88 does not sell your personal data. There are limited circumstances in which we may share your information with third parties:

  • Payment processing: Your financial details are shared with the relevant payment provider (Philippine bank or supported local e-wallet service) only to the extent required to process your transaction.
  • Identity verification: KYC document verification may be facilitated by a third-party identity verification service. These providers are bound by data processing agreements and may not use your data for any purpose beyond verification.
  • Game content providers: Third-party game studios that power games available on ph88 may receive limited session and gameplay data necessary for the game to function. These providers do not receive your personally identifying registration data.
  • Legal obligations: ph88 may disclose personal data when required to do so by applicable law, court order, or official authority request.
  • Fraud prevention: In cases of suspected fraud or financial crime, relevant information may be shared with law enforcement or financial compliance bodies as required.

In all cases where data is shared with third-party service providers, ph88 ensures that appropriate data handling agreements are in place. Third parties may not use your data for any purpose beyond the specific service they are providing to ph88.

6

Cookies and Tracking Technologies

ph88 uses cookies and similar technologies to ensure the platform functions correctly, to maintain your session when you are logged in, and to understand how the platform is used so we can improve it.

  • Session cookies: Required to keep you logged in during your visit. These expire when you close your browser or log out.
  • Preference cookies: Store your platform settings, such as display preferences and language, so they are remembered on your next visit.
  • Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform — which game sections are most visited, how long sessions last, and where players typically encounter issues. This data does not identify individual players.
  • Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login behaviour.

Most browsers allow you to control or disable cookies through their settings. Note that disabling essential session cookies will prevent you from logging in to your ph88 account. Analytics cookies can be declined without affecting core platform functionality.

7

Your Rights Over Your Personal Data

As a ph88 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] from your registered email address.

Right to Access

You can request a copy of the personal data ph88 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.

Right to Correction

If any information on your account is inaccurate — such as a misspelled name or incorrect contact number — you can request a correction. Some changes may require re-verification.

Right to Erasure

You may request deletion of your personal data. Note that certain data must be retained for a defined period after account closure for legal and compliance reasons. We will inform you of what can and cannot be deleted immediately.

Right to Withdraw Consent

Where ph88 processes your data based on consent — such as for optional marketing communications — you may withdraw that consent at any time. This does not affect processing that occurred before the withdrawal.

Right to Data Portability

You may request a structured export of your personal data in a common format. This allows you to take your data with you if you choose to close your ph88 account.

8

Data Retention

ph88 retains personal data only for as long as it is necessary for the purposes outlined in this policy. Specific retention periods apply to different categories of data:

  • Active account data is retained for as long as your account remains open and active on the platform.
  • Transaction records (deposits, withdrawals, bet history) are retained for a minimum period after each transaction as required by applicable financial and anti-money-laundering requirements.
  • KYC documents are retained for the period required by applicable law after account closure or the completion of the transaction they were collected to verify.
  • Support communications are retained for a period after resolution to allow for follow-up and quality review.
  • Technical and device data (logs, IP records) is retained for a shorter period primarily for security monitoring purposes.

After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to an individual player.

9

Third-Party Services and Links

The ph88 platform incorporates third-party services for functions such as game content delivery, payment processing, and analytics. Each of these providers operates under their own privacy practices, which are governed by separate data processing agreements with ph88.

ph88 is not responsible for the privacy practices of third-party services accessed through the platform beyond the scope of those processing agreements. Players should note that the ph88 platform does not contain links to external websites — all content accessed through ph88 is either hosted by ph88 or by contracted platform service providers.

Payments: When you deposit or withdraw using a local bank or supported e-wallet, your transaction data is handled by that provider under their own privacy policy as well. ph88 receives only the confirmation of the transaction, not full access to your payment account.

10

Changes to This Privacy Policy

ph88 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in our data handling practices. When material changes are made, registered account holders will be notified through the platform or via their registered email address.

The updated policy will be published on this page with a revised effective date. Continued use of the ph88 platform after a policy update constitutes acceptance of the revised terms.

If you have concerns about any change to this policy, contact [email protected] before continuing to use the platform. If you do not agree with the updated policy, you may request account closure, which will be processed in accordance with our standard account closure procedure.

Your Data Is Safe at ph88

We built ph88 for Filipino players who want a secure, straightforward gaming experience. Your personal information stays protected — and you stay in control of it. Register today and see for yourself.

21+ only. Online gaming involves financial risk. Play responsibly.